(upbeat music)
- I'm Dr. Babette Meister.
I have been a veterinarian for 18 years.
I opened Paradise Animal Hospital and Wellness Center
in January of 2009, and started with me
and two other staff members with no clients.
Some of the greatest things about Paradise as a community
is how it's a small town within (indistinct) city.
Everybody knows everybody.
That was extremely helpful for me,
in terms of word of mouth.
I honestly love working with the community and the people
that bring their animals in.
(upbeat music)
The scariest part of opening my own veterinary hospital
was knowing that it all rided
on how clients perceived me personally, and the employees.
You can have the best practice on the face of the earth,
but if you don't give good service,
no one's gonna come back.
- Using the Trupanion online portal,
we can submit claims immediately,
when our client is right in front of us,
and we can get a result within minutes for that claim.
Being able to get a direct payment
from the insurance company
is always going to make every client a lot happier.
- [Babette] Being a veterinarian is high stress.
We are the top career for suicide.
We all need to leave the day,
leave the stress, and we don't always know how to do it.
- Trupanion definitely impacts the positivity
associated with veterinary medicine all around.
It makes our jobs so much easier.
We know that we don't have to make that hard phone call.
All of us as veterinary professionals,
it breaks our heart when we cannot provide the best care.
So when we see that there is a Trupanion policy on file,
it makes our job so much easier to know
that the likelihood of this going in a positive way
is significantly greater.
- By working with Trupanion,
we've all been able to practice a higher level of medicine.
I know that I don't have
to have awkward conversations about money.
It makes our day so much easier.
It's just is happier all around.
(upbeat music)