Why choose Trupanion

How much does talking about money cost?

It goes beyond revenue. Time, stress, and customer experience are all impacted. With Trupanion's technology, you can spend less time talking about cost and more time caring for your patients.

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Working with Trupanion at a glance

85%

of claims paid directly to the hospital are settled in seconds

80%

more visits* from Trupanion-insured pets to your hospital

90%

of Trupanion pet parents fill prescriptions in-house.

Plus: Increased client loyalty, greater treatment compliance, reduced credit card transaction fees, and more.

TruTales: Real Stories from Trupanion Members

From unexpected vet visits to life-saving treatment, Trupanion is proud to support our members and is dedicated to empowering the veterinary community to practice their best medicine.

Did you know you can save time and money with insured patients?

It's true! With more insured patients, you can expect improvements in

The number of daily visits to your hospital
Savings on credit card transaction fees
The amount of time spent on paperwork and discussing cost of care

Here's what an ideal experience looks like

Electronic claims

The entire Trupanion claim experience is paperless—from submission to decision. And, we pay first directly to your hospital, so pet parents don't have to wait for a reimbursement.

Increase loyalty

When pet parents are financially prepared for the unexpected, they have fewer barriers and stronger bonds with veterinarians over time. Trupanion members are active at hospitals 3X longer than non-insured clients.

Better medicine

When decision making isn't dictated by cost, veterinarians don't need a plan B. Clients with insured pets can take the best course of action.

Reduced economic euthanasia

When treatment costs aren't out of reach, pet parents can explore all their options.

More visits

Whether it's a walk-in, emergency, or scheduled appointment, pets with a Trupanion policy visit hospitals 80% more than non-insured pets.

Better business

Clients with a Trupanion policy spend nearly 2x more at hospitals compared to non-Trupanion-insured pet parents. They're also more likely to use a hospital's in-house pharmacy.

Digital Exam Day Offer

A paperless tool to help increase your insured client base

Exam Day Offers provide the same lifelong coverage as our core policy, but with no waiting periods. And with the click of a button, our technology makes it easy for you to let us know if a pet is eligible for immediate medical insurance coverage. We’ll send the clients you select an email and text with the offer.

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We can pay any hospital directly at checkout!

We set out to revolutionize the pet insurance industry, becoming the first (and only!) provider that can process, approve and pay our share of a patient’s invoice directly to any hospital at checkout. In fact, nearly all invoices are paid in under 60 seconds!

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Trupanion's vet portal, designed with you in mind

Unleash the power of the portal! From streamlining workflows, to eliminating tedious paperwork, we're committed to keeping you & your team focused on what matters most—pets. You'll enjoy:

Direct payments to your hospital

Submit patient invoices at checkout and get paid directly — most are paid in under 30 seconds! Receive real-time decision notifications straight to your desktop.

Exam Day Offers to grow your insured client base

Reward responsible pet parents with an Exam Day Offer, which provides immediate coverage with waived waiting periods!

Free industry resources

Grow your business with customizable social media content, continuing education, and more, right from the home page.

Testimonials

DuPont Veterinary Center

Jonathan Baker

DVM

I am absolutely a firm believer that pets with insurance get better medical care. We can just go right to diagnostics, treatment. It makes me feel like I can provide the best care possible.

Mohnacky Animal Hospital of Carlsbad

Crystal Monroe

Veterinary Nurse

We strive to offer the best medicine and care for our furry patients. With Trupanion there's a no-fuss, no-wait reimbursement through Trupanion Express.

Rose City Veterinary Hospital

Shanna Peterson

Practice Manager

Our clients are very happy with the pay-to-hospital feature - it completely takes the question of whether or not to treat an accident or injury off the table!